Brook Marston Farm Hotel had so much potential! Myself & my husband were so excited about booking the marquee for our wedding reception. The ability to self cater & decorate was so appealing! Unfortunately however, the communication (amongst other issues) really let this place down! Information had not been recorded correctly. Bookings, payments, decorations & seating plans - there was something incorrect about almost ever aspect. Some of which we only found out the day before the wedding! A lot of unnecessary stress that could have easily been avoided.
Drinks prices went up extortionalty & we lost a few items.
Also seems as though they can’t take feedback / poor reviews very well, feedback was very poor and actually quite rude.
Really put a dampener on the event! Would not recommend.Brook Marston Farm Hotel had so much potential! Myself & my husband were so excited about booking the marquee for our wedding reception. The ability to self cater & decorate was so appealing! Unfortunately however, the communication (amongst other issues) really let this place down! Information had not been recorded correctly. Bookings, payments, decorations & seating plans - there was something incorrect about almost ever aspect. Some of which we only found out the day before the wedding! A lot of unnecessary stress that could have easily been avoided.
Drinks prices went up extortionalty & we lost a few items.
Also seems as though they can’t take feedback / poor reviews very well, feedback was very poor and actually quite rude.
Really put a dampener on the event! Would not recommend.