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Kent

Tunbridge Wells

One Warwick Park Hotel

(4)

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Price: From £3,690.00

Guests: 120

Bedrooms: 39

Deals available: 1

Description

Choosing the venue to celebrate your wedding is one of the biggest decisions you will make. Charm, style and luxury - One Warwick Park Hotel in Tunbridge Wells offers all of this in abundance. Whether you are considering an extravagant celebration or an intimate reception for your nearest and dearest, One Warwick Park Hotel provides a beautiful blank canvas and wonderful sense of versatility for your unique wedding.

Overview of One Warwick Park Hotel

Wedding Venue Type

Hotel

Wedding Venue Capacity

Dining Capacity

120

Reception Capacity

180

Wedding Venue Accommodation

No. of Bedrooms

Bridal Suite

Honeymoon Suite

Wedding Ceremony & Reception

Sound system available

Wedding license

Dancefloor available

Wedding Venue Details

Exclusive use

Bridal Changing Facilities

Disabled access

Wedding Catering

In-house catering

Pricing for One Warwick Park Hotel

Packages (total price)

Price from £3,690.00

Number of guests included: 0

Reviews (4)

R
Rebecca
28/05/2020
The worst customer service The worst customer service
To us, our wedding day is going to be the most important day of our lives. We booked One Warwick Park Hotel under the impression that we would have one dedicated wedding coordinator that would assist us on answering our questions and to help ensure that we would have the most perfect day. This is far from what we have received. We have received poor service from the moment we paid our deposit. No one can give you a straight answer to simple questions, on multiple occasions we received replies from two different members of staff stating different outcomes to the same question. We had to continuously chase for a reply to nearly every email. We went from having doubts with whether we chose the right venue to being disappointed and upset after COVID-19 hit. Upon the initial lockdown of the UK, we emailed in regards to our wedding this September. We wanted to ensure we forward planned and asked if it was at all possible to hold a date for 2021. We were realistic in thinking that with postponements in March, April, May and June dates next year would get filled up very quickly and expressed we would ideally not want to wait until 2022. Their response was that we should not worry as there was ‘good availability on all key dates in 2021’. We were understanding of the venue that they would not be able to guarantee out numbers etc as this was down the government guidelines. We were however concerned that our some of our family members and friends would be unable to attend due to being classed as vulnerable and also potential restrictions on the amount of people allowed within the venue. We took these concerns to the team at One Warwick Park who gave us three options: To cancel the wedding completely and we would lose our deposit, to rebook for next year however we would be required to pay an additional £1500 or to stay with our original date and hope for the best. At this point cancelling has not even crossed our mind and we were slightly shocked that this was their first option. We requested the availability for the rest of 2020 and 2021 so that we could make an informed decision on whether to move to the wedding back. We were provided with three dates between December 2020 and September 2021. To me this is not good availability and if we had not requested the dates so promtly there may have been none available. We made the decision to change the date to May 2021 and agreed the £1500 cost increase. We were then told that we had to still pay the full balance (nearly £12000 including the additional £1500) as per our original contract date. This would mean we would have paid the full balance 8 months before the new wedding date. We felt that One Warwick Park had picked the parts of the contract that benefitted them and ignored that parts that would have benefitted us. We expressed our disappointment but this didn’t change things. Our suppliers were wonderful about re-arranging reassuring us that we were all in this together and that they would support us the whole way. We received the complete opposite from One Warwick Park, just money grabbing emails. My future husband is a key worker and working from home myself we understand the pressure that people are under with things happening out of our control and would have appreciated some sort of help to re-arrange our wedding at a venue we once loved. We have made the decision to cancel our wedding at One Warwick Park Hotel and emailed to notify them of this. My fiancé is still awaiting acknowledgment of this email. I emailed to ensure our registrar was notified and had the quickest response time yet to let us know they’d notify them. Overall, we are disheartened with the poor service that we received since making our initial payment. Ourselves and our families are extremely disappointed with how stressful and upsetting they have made this whole experience, therefore I wouldn't recommend this venue to anyone!To us, our wedding day is going to be the most important day of our lives. We booked One Warwick Park Hotel under the impression that we would have one dedicated wedding coordinator that would assist us on answering our questions and to help ensure that we would have the most perfect day. This is far from what we have received. We have received poor service from the moment we paid our deposit. No one can give you a straight answer to simple questions, on multiple occasions we received replies from two different members of staff stating different outcomes to the same question. We had to continuously chase for a reply to nearly every email. We went from having doubts with whether we chose the right venue to being disappointed and upset after COVID-19 hit. Upon the initial lockdown of the UK, we emailed in regards to our wedding this September. We wanted to ensure we forward planned and asked if it was at all possible to hold a date for 2021. We were realistic in thinking that with postponements in March, April, May and June dates next year would get filled up very quickly and expressed we would ideally not want to wait until 2022. Their response was that we should not worry as there was ‘good availability on all key dates in 2021’. We were understanding of the venue that they would not be able to guarantee out numbers etc as this was down the government guidelines. We were however concerned that our some of our family members and friends would be unable to attend due to being classed as vulnerable and also potential restrictions on the amount of people allowed within the venue. We took these concerns to the team at One Warwick Park who gave us three options: To cancel the wedding completely and we would lose our deposit, to rebook for next year however we would be required to pay an additional £1500 or to stay with our original date and hope for the best. At this point cancelling has not even crossed our mind and we were slightly shocked that this was their first option. We requested the availability for the rest of 2020 and 2021 so that we could make an informed decision on whether to move to the wedding back. We were provided with three dates between December 2020 and September 2021. To me this is not good availability and if we had not requested the dates so promtly there may have been none available. We made the decision to change the date to May 2021 and agreed the £1500 cost increase. We were then told that we had to still pay the full balance (nearly £12000 including the additional £1500) as per our original contract date. This would mean we would have paid the full balance 8 months before the new wedding date. We felt that One Warwick Park had picked the parts of the contract that benefitted them and ignored that parts that would have benefitted us. We expressed our disappointment but this didn’t change things. Our suppliers were wonderful about re-arranging reassuring us that we were all in this together and that they would support us the whole way. We received the complete opposite from One Warwick Park, just money grabbing emails. My future husband is a key worker and working from home myself we understand the pressure that people are under with things happening out of our control and would have appreciated some sort of help to re-arrange our wedding at a venue we once loved. We have made the decision to cancel our wedding at One Warwick Park Hotel and emailed to notify them of this. My fiancé is still awaiting acknowledgment of this email. I emailed to ensure our registrar was notified and had the quickest response time yet to let us know they’d notify them. Overall, we are disheartened with the poor service that we received since making our initial payment. Ourselves and our families are extremely disappointed with how stressful and upsetting they have made this whole experience, therefore I wouldn't recommend this venue to anyone!
R
Rebecca
28/05/2020
The worst customer service The worst customer service
To us, our wedding day is going to be the most important day of our lives. We booked One Warwick Park Hotel under the impression that we would have one dedicated wedding coordinator that would assist us on answering our questions and to help ensure that we would have the most perfect day. This is far from what we have received. We have received poor service from the moment we paid our deposit. No one can give you a straight answer to simple questions, on multiple occasions we received replies from two different members of staff stating different outcomes to the same question. We had to continuously chase for a reply to nearly every email. We went from having doubts with whether we chose the right venue to being disappointed and upset after COVID-19 hit. Upon the initial lockdown of the UK, we emailed in regards to our wedding this September. We wanted to ensure we forward planned and asked if it was at all possible to hold a date for 2021. We were realistic in thinking that with postponements in March, April, May and June dates next year would get filled up very quickly and expressed we would ideally not want to wait until 2022. Their response was that we should not worry as there was ‘good availability on all key dates in 2021’. We were understanding of the venue that they would not be able to guarantee out numbers etc as this was down the government guidelines. We were however concerned that our some of our family members and friends would be unable to attend due to being classed as vulnerable and also potential restrictions on the amount of people allowed within the venue. We took these concerns to the team at One Warwick Park who gave us three options: To cancel the wedding completely and we would lose our deposit, to rebook for next year however we would be required to pay an additional £1500 or to stay with our original date and hope for the best. At this point cancelling has not even crossed our mind and we were slightly shocked that this was their first option. We requested the availability for the rest of 2020 and 2021 so that we could make an informed decision on whether to move to the wedding back. We were provided with three dates between December 2020 and September 2021. To me this is not good availability and if we had not requested the dates so promtly there may have been none available. We made the decision to change the date to May 2021 and agreed the £1500 cost increase. We were then told that we had to still pay the full balance (nearly £12000 including the additional £1500) as per our original contract date. This would mean we would have paid the full balance 8 months before the new wedding date. We felt that One Warwick Park had picked the parts of the contract that benefitted them and ignored that parts that would have benefitted us. We expressed our disappointment but this didn’t change things. Our suppliers were wonderful about re-arranging reassuring us that we were all in this together and that they would support us the whole way. We received the complete opposite from One Warwick Park, just money grabbing emails. My future husband is a key worker and working from home myself we understand the pressure that people are under with things happening out of our control and would have appreciated some sort of help to re-arrange our wedding at a venue we once loved. We have made the decision to cancel our wedding at One Warwick Park Hotel and emailed to notify them of this. My fiancé is still awaiting acknowledgment of this email. I emailed to ensure our registrar was notified and had the quickest response time yet to let us know they’d notify them. Overall, we are disheartened with the poor service that we received since making our initial payment. Ourselves and our families are extremely disappointed with how stressful and upsetting they have made this whole experience, therefore I wouldn't recommend this venue to anyone!To us, our wedding day is going to be the most important day of our lives. We booked One Warwick Park Hotel under the impression that we would have one dedicated wedding coordinator that would assist us on answering our questions and to help ensure that we would have the most perfect day. This is far from what we have received. We have received poor service from the moment we paid our deposit. No one can give you a straight answer to simple questions, on multiple occasions we received replies from two different members of staff stating different outcomes to the same question. We had to continuously chase for a reply to nearly every email. We went from having doubts with whether we chose the right venue to being disappointed and upset after COVID-19 hit. Upon the initial lockdown of the UK, we emailed in regards to our wedding this September. We wanted to ensure we forward planned and asked if it was at all possible to hold a date for 2021. We were realistic in thinking that with postponements in March, April, May and June dates next year would get filled up very quickly and expressed we would ideally not want to wait until 2022. Their response was that we should not worry as there was ‘good availability on all key dates in 2021’. We were understanding of the venue that they would not be able to guarantee out numbers etc as this was down the government guidelines. We were however concerned that our some of our family members and friends would be unable to attend due to being classed as vulnerable and also potential restrictions on the amount of people allowed within the venue. We took these concerns to the team at One Warwick Park who gave us three options: To cancel the wedding completely and we would lose our deposit, to rebook for next year however we would be required to pay an additional £1500 or to stay with our original date and hope for the best. At this point cancelling has not even crossed our mind and we were slightly shocked that this was their first option. We requested the availability for the rest of 2020 and 2021 so that we could make an informed decision on whether to move to the wedding back. We were provided with three dates between December 2020 and September 2021. To me this is not good availability and if we had not requested the dates so promtly there may have been none available. We made the decision to change the date to May 2021 and agreed the £1500 cost increase. We were then told that we had to still pay the full balance (nearly £12000 including the additional £1500) as per our original contract date. This would mean we would have paid the full balance 8 months before the new wedding date. We felt that One Warwick Park had picked the parts of the contract that benefitted them and ignored that parts that would have benefitted us. We expressed our disappointment but this didn’t change things. Our suppliers were wonderful about re-arranging reassuring us that we were all in this together and that they would support us the whole way. We received the complete opposite from One Warwick Park, just money grabbing emails. My future husband is a key worker and working from home myself we understand the pressure that people are under with things happening out of our control and would have appreciated some sort of help to re-arrange our wedding at a venue we once loved. We have made the decision to cancel our wedding at One Warwick Park Hotel and emailed to notify them of this. My fiancé is still awaiting acknowledgment of this email. I emailed to ensure our registrar was notified and had the quickest response time yet to let us know they’d notify them. Overall, we are disheartened with the poor service that we received since making our initial payment. Ourselves and our families are extremely disappointed with how stressful and upsetting they have made this whole experience, therefore I wouldn't recommend this venue to anyone!
T
Tripadvisor
20/02/2019
Surpassed Our ExpectationsSurpassed Our Expectations
"We attended a family wedding here and the hotel surpassed our expectations in many ways. The staff especially were so friendly, kind and helpful and seemed to really care about our experience.""We attended a family wedding here and the hotel surpassed our expectations in many ways. The staff especially were so friendly, kind and helpful and seemed to really care about our experience."
B
Becky and Dan
22/11/2018
The most perfect day!The most perfect day!
Our wedding day was everything we hoped it would be. I was able to relax and enjoy the day as our venue had everything under control. One warwick Park is a modern building which meant you could add as much as you wanted to decorate or leave it blank and it still looked stunning. I also love the fact that on our wedding anniversary we can go back for a meal and stay the night. Our wedding day was everything we hoped it would be. I was able to relax and enjoy the day as our venue had everything under control. One warwick Park is a modern building which meant you could add as much as you wanted to decorate or leave it blank and it still looked stunning. I also love the fact that on our wedding anniversary we can go back for a meal and stay the night.